Your Privacy, Our Priority: Terra Nova Well's Commitment

1. Introduction

Welcome to Terra Nova Well. This Privacy Policy describes how Terra Nova Well ("we," "us," or "our") collects, uses, and discloses information that we obtain about visitors to our website, users of our services, and participants in our programs (collectively, "Users" or "you"). When you use Terra Nova Well, you trust us with your information. We are committed to keeping that trust. This starts with helping you understand our privacy practices.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Data: Information you provide directly, such as your name, email address, phone number, and demographic details when you register for an account, subscribe to our newsletter, or participate in surveys.
• Health Assessment Data: Information gathered through our personalized health assessments, including lifestyle habits, wellness goals, and general health-related responses. This data is highly sensitive and treated with the utmost confidentiality.
• Usage Data: Information about how you access and use our services, such as your browsing activity, pages viewed, time spent on pages, and referring URLs. This helps us understand user behavior and optimize our platform.
• Technical Data: Your IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to:

• Personalize Your Experience: Tailor content, product recommendations, and lifestyle suggestions to your individual needs and preferences.
• Communicate with You: Send you updates, newsletters, marketing communications, and respond to your inquiries.
• Improve Our Services: Analyze usage patterns to enhance our website functionality, content relevance, and overall user experience.
• Provide Support: Assist you with technical issues or service-related questions.
• Fulfill Legal Obligations: Comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We understand the importance of your data and share it only in limited circumstances:

• With Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are bound by strict confidentiality agreements.
• For Legal Reasons: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Explicitly: Terra Nova Well will NEVER sell your personal health data to third parties for marketing or any other commercial purposes.

5. Data Security

We implement robust security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those emails.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Officer: